FAQ

Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

Why should I become a registered user?

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

I cannot find the answers to my questions, how do I reach customer service?

You can fill out the contact form

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

How do I check on the status of my order?

You may view the status of your order by logging into your account and clicking on Order History. Check your order status with your order number and email address.

Click on Track Order at the footer of the page. Make sure to have order # and email address available.

Confirmations are sent via email within 30 minutes when

Your order has been received or Your shipment has been processed, based on the valid email address provided to us.

If you did not receive any confirmation emails, please check your email spam filter.

Select Anewcouture.com as a trusted website domain in your spam filter.

To avoid any duplicate orders, please go to My ACCOUNT to verify your order has been placed before resubmitting your order.

Please allow 24 to 48 hours for your order status to change.

Why was my order canceled?

Anew Couture was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.

If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterward, create a new order using the correct billing address.

If you still need assistance, please contact us.

How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package. Track your package with the order number and email address used for your order.